Service Features

SLA management

Develop long term mutually beneficial relationships with enterprise customers by managing Service Level Agreements (SLAs) through GlobillCSP.


Gain deeper insight into the way your business functions, and find proof of optimisation after you’ve started using GlobillCSP by selecting from a list of pre-configured reports, tailored to suit your core needs as a CSP.

Customer service

Create, amend, view and respond to notes among system users to ensure that no customer’s query is left unresolved.

Customer hierarchy

Manage customer documentation, set priority tasks and perform bulk actions for selected subscribers under customers. Undertake cross-and up-sell initiatives to reinvigorate the customer lifecycle and retain market share.